Shipping policy

Shipping Policy

Last Updated: August 8, 2026

At Seleno, every order is handled with care from the moment it is placed until it reaches your doorstep. Our goal is to provide a smooth, transparent, and reliable delivery experience.

01 — Order Processing

Once your order is successfully placed, it will be carefully processed and prepared for dispatch.

Orders are generally processed within 1–3 business days. You will receive an order confirmation through your registered contact details.

02 — Delivery Timeline

We aim to deliver your order within 7 business days after dispatch.

Delivery times may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

03 — Order Tracking

Once your order has been shipped, you will receive tracking details through your registered email or contact information whenever tracking is available.

You can use the tracking information to follow your shipment from dispatch to delivery.

If you have not received your tracking information or need assistance with your shipment, contact us at:

sel enoxsupport@gmail.com

04 — Shipping Charges

Standard shipping charges are calculated and displayed at checkout based on your delivery location and order.

Any applicable shipping fee will be shown clearly before you complete your purchase.

From time to time, Seleno may offer free shipping promotions on selected products or orders.

05 — Cash on Delivery

Cash on Delivery (COD) may be available for eligible products and locations.

A COD handling fee may apply where applicable. Any applicable fee will be displayed during checkout before you place your order.

Please ensure that the correct amount is available when the delivery arrives.

06 — Delivery Address

Please carefully verify your name, phone number, and complete delivery address before placing your order.

Seleno is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

07 — Delays

We work with trusted delivery partners to ensure your order reaches you as quickly as possible. However, delays may occasionally occur due to circumstances outside our control, including weather, courier disruptions, public holidays, or unexpected logistical issues.

If your order is significantly delayed, our support team will be happy to assist you.

08 — Need Help?

For any questions regarding your order, shipping, or tracking, contact our support team:

Email: selenoxsupport@gmail.com

We’re here to help.

Seleno

Selected with purpose. Made for you.